If these measures usually do not take care of the issue, the earbuds may be faulty. Be sure to return them to us to arrange a substitution without delay.
Phase two: Make sure the ANC is ready to the maximum level. In the app, go the slider on the much ideal to improve ANC. Alternatively, double-faucet any earbud and keep for three seconds to reset them.
Move one: Make sure your cellphone isn't muted or set to some minimal quantity. Boost the phone's quantity if necessary, then adjust the earbuds' quantity.
Move three: Look at the eartips suit effectively to circumvent seem leakage. In the event the eartips don’t supply a snug healthy, try switching to a unique sizing for exceptional sounds cancellation.
Action three: Ensure the earbuds are worn thoroughly. Placement them so the microphone holes will not be pressed in opposition to your skin or obstructed.
If these methods never resolve The problem, the earbuds could be defective. Remember to return them to us, and We are going to arrange for the alternative promptly.
Action two: Peel off the protective films over the earbuds and put them into the situation to recharge for approximately 30mins.
Be aware: This characteristic cannot be applied if the charging case’s battery is low. If the situation’s indicator mild is purple, demand it until finally the battery degree reaches medium or significant right before attempting to activate the lights results.
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Allow it to charge for approximately just one hour. Should the indicator light-weight isn't going to turn on, there might be a inadequate link in between the earbuds along with the charging case. Thoroughly clean the charging contacts and try charging once more.
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Should these techniques fail to resolve the issue, the earbuds may be faulty. We suggest you to definitely return the product or service to us for the substitution without delay.
Phase three: In case the function still isn’t responding, adjust the match on the earbuds to make sure They can be securely positioned in the ear canal.